Refund policy

Online Purchases

1.1 General Policy

• All online purchases are non-refundable.
• Exchanges are accepted within 7 days of purchase.
• Products must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
• Items will be exchanged at the current selling price.
• No exchange on Stationary, Glass Tumblers, jewelry, or accessories.

Return via Courier

• Contact us via Business WhatsApp within 7 days of delivery with your order details and issue.
• Our team will verify the claim. Customers will bear shipping charges for returns.
• Pack the item securely with original tags, labels, and packaging.
• Once received, a replacement or appropriate resolution will be provided.

3. Damaged or Defective Items

• For damaged, incorrect, or defective items, RAYA covers the return shipping cost.
• A replacement, exchange, or suitable resolution will be provided.

Claims must be reported within 7 days of delivery through Customer Support.